It looks like you're new here. If you want to get involved, click one of these buttons!
If you've been in an Apple store, then you know all employees have iPod touches. But how exactly do employees use them to help customers? The New York Times took a look at Apple's retail software to find out.
Brian Chen, a blogger for New York Times, took a more personal look at the in-house retail software that Apple store employees have on their iPod Touches. Diego Aguirre, an Apple store employee in Palo Alto, California went through the process.