If you've been in an Apple store, then you know all employees have iPod touches. But how exactly do employees use them to help customers? The New York Times took a look at Apple's retail software to find out.
Brian Chen, a blogger for New York Times, took a more personal look at the in-house retail software that Apple store employees have on their iPod Touches. Diego Aguirre, an Apple store employee in Palo Alto, California went through the process.