so I bought a 32g iphone 4s on cl as my wife smashed her 5. it had the connect to iTunes screen because he said he did a factory reset. cannot restore normally on iTunes and tried the dfu method and still gets the unknown error message (1) when it gets to the updating firmware part. have also d/l latest apsw for the 4s and tried the shift restore method but still errors out at same spot. please help if you can. I can follow steps easily just unfamiliar with troubleshooting apple products. the current iOS on it is unknow due to being stuck on recovery.